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SHIPPING POLICY
Vismar Factory makes its deliveries in Spain and also internationally to the Whole World.
In mainland Spain we make deliveries according to the method contracted by the client during the purchase process. Depending on the type of products purchased, it will be sent through the Post Office or through an ordinary agency.
-If the delivery is not completed due to absence, we will inform you by email.
-In case of stock break, we will contact you to resolve the incident and meet the delivery deadline.
In the Canary Islands, Ceuta and Melilla, in addition to the European continent, both for countries of the European Union and those not adhered to the Union, and for the rest of the world we make deliveries through Certified Post.
The exact SHIPPING COSTS can be consulted once the desired products have been entered in your basket, these vary according to weight and destination:
Shipments to the Peninsula: From € 5.99 to € 214.95.
Shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla: From € 6.99 to € 299.95.
International Shipments: From € 18.99 to € 2050.
The delivery time corresponds to the days elapsed since the order preparation has been completed until the customer receives the order.
The delivery times, except for reasons beyond our control, in Spain PENINSULA are: from 3 to 6 working days in the case of ordinary shipping and in the case of urgent deliveries 48-72 hours if there are no problems with the address provided. Balearic Islands 3-8 business days. Canary Islands, Ceuta and Melilla, 5-9 business days (it may be longer if it is detained by customs).
The delivery period in Europe depends a lot on the destination country, but from our previous experience, in Switzerland, Norway, Germany, Italy and Portugal it usually takes between 4 and 10 days maximum.
INCORRECT ADDRESSES: What happens in this case?
If the delivery address is not correctly completed by the customer, the orders sent by Correos are automatically returned and www.vismaressence.com is NOT responsible for the time that this return may last and neither for the cost of the second shipment. In Spain it usually takes 2 to 5 weeks to make returns and much longer in other countries, returns follow a slow process. Please check that your delivery address is as complete and accurate as possible. The last name shown must be the same as the one on your doorbell / mailbox. If it is not a private address, use the "company" field to indicate the name of the store, office, or place where you want to receive the delivery.
In the case of choosing express delivery, we PLEASE indicate the address where the order will be received.
EXPIRED PACKAGES OR DELIVERIES NOT NOTIFIED BY POST OFFICES:
Sometimes the postmen do not leave the notice correctly, just as the customer may not know that the notice received is from Vismar Factory, so they can let time pass without claiming the package. Therefore DO NOT allow more than 8 days to pass from our notification