Shipping and Returns Policy

1. Geographic Shipping Scope

VismarEssence ships both domestically and internationally.

If a destination does not appear available during the checkout process, the Customer may request additional information from the sales department.

2. Preparation and Delivery Times

Orders are processed on business days. The preparation time is 24 to 48 hours from confirmation of payment receipt.

Once the order leaves our facilities, the estimated transit time is as follows:

• Mainland Spain: 24 to 72 business hours.
• Other destinations: 3 to 5 business days.

Delivery times are indicative and may vary depending on the recipient’s location and the assigned logistics provider. Under no circumstances do they constitute an essential contractual obligation.

3. Shipping Costs

Shipping costs are automatically calculated based on weight and destination, and are clearly itemized before completing the purchase.

4. Incorrect Addresses and Unclaimed Shipments

The Customer is responsible for providing complete and accurate delivery details.

In the event of:

• Incorrect or incomplete address
• Repeated absence at the delivery address
• Shipment not claimed within the carrier’s established timeframe

The order may be returned to origin. The Customer will assume the costs arising from the return and, where applicable, from reshipment.

5. Transport Incidents

The Customer must inspect the goods within a maximum of 24 hours of receipt.

Claims for visible damage, packaging issues, or shipping errors must be reported within a maximum of 48 hours of receipt.

After this period without express notification, the goods shall be deemed accepted.

6. Returns

If upon receiving your order you are not completely satisfied, you may exercise your right of withdrawal in accordance with the applicable Consumer Protection Law.

The deadline to exercise this right is 14 calendar days from the date of receipt of the order.

Returns will not be accepted for:

• Unsealed products
• Open or handled bulk perfumes
• Personalized products
• Partially used products

7. Authorized Return Procedure

The Customer must bear the shipping costs resulting from the return of the product.

Once the product has been received and verified, the Company may choose to:

• Replace the product
• Issue a refund using the same payment method used for the purchase
• Issue a commercial credit note

For any additional questions regarding our shipping and returns policy, our customer service team is available to assist you.