Privacy Policy

Privacy Policy

At VismarEssence, we consider it essential to protect the privacy and personal data of our customers, prospective customers, suppliers, partners and other professional contacts.

This Privacy Policy explains how personal data provided through our website, contact forms, commercial communications and professional or contractual relationships are collected, used, stored and protected.

This policy applies primarily to natural persons acting on their own behalf as professionals, self-employed persons or business owners, as well as to representatives, employees and contact persons of companies and organisations that have or may have a commercial relationship with VismarEssence.

1. Data controller

2. Personal data we process

Depending on your relationship with VismarEssence, we may process the following categories of data:

• First name and surname.
• Company, professional activity and job title.
• Postal or business address.
• Email address.
• Telephone number.
• Data required to manage quotations, orders, invoicing and payments.
• Information relating to commercial enquiries, customisation projects or professional consultations.
• Order history and commercial relationship.
• Technical information generated while using the website, where necessary for its operation, security or analysis.

VismarEssence will not request personal data that are not adequate, relevant and necessary for the purposes for which they are processed.

3. How we obtain the data

Personal data may be obtained mainly through:

• Forms available on our website.
• Registration and management of professional accounts.
• Requests for information or quotations.
• Placement and management of orders.
• Email, telephone or other commercial communication channels.
• Trade fairs, events, meetings or professional contacts.
• Relationships with customers, suppliers, distributors and partners.

Where a company provides data relating to its employees, representatives or contact persons, it will be responsible for ensuring that such data have been lawfully disclosed and for informing those persons where necessary.

4. Purposes of processing

Personal data may be processed for the following purposes:

• Handling enquiries and commercial requests. To manage requests for information, quotations, product availability, commercial terms or any other enquiries received.
• Management of professional projects. To analyse and manage requests relating to manufacturing, customisation, brand development, perfumery, home fragrance, packaging, accessories or other services offered by VismarEssence.
• Customer and order management. To process orders, monitor their preparation, manage payments, commercial documentation, transport, incidents, returns and after-sales service.
• Administrative, accounting and tax management. To issue invoices, manage collections and payments and comply with applicable administrative, tax, accounting and legal obligations.
• Supplier and partner management. To manage professional and contractual relationships with suppliers, distributors, agents, logistics operators and other partners.
• Communications relating to the commercial relationship. To contact customers or professionals regarding orders, quotations, projects, incidents, documentation or any matter necessary for the development of the professional relationship.
• Commercial communications. Where there is a lawful basis to do so, to provide information about products, services, news, promotions, catalogues or professional content related to VismarEssence's activity.
• Security and service improvement. To maintain website security, prevent fraudulent or improper use and improve our processes and services.

5. Legal basis for processing

Depending on the circumstances, the processing of personal data will be based on one or more of the following legal grounds:

• Taking pre-contractual steps and performance of a contractual relationship, where the data are necessary to manage a request, quotation, order, service or commercial relationship.
• Compliance with legal obligations, particularly those relating to tax, accounting, commercial or administrative regulations.
• Consent of the data subject, where required for certain communications or specific processing activities.
• Legitimate interests, where necessary to properly manage professional relationships, ensure the security of our services, defend our rights or maintain certain communications within a business relationship, always respecting the rights and freedoms of the persons concerned.

6. Commercial communications

VismarEssence may send commercial information relating to its products, services, news or professional content where the recipient has given consent or where another lawful basis permits such communications in accordance with applicable regulations.

Where a prior contractual relationship exists, communications may be sent regarding VismarEssence's own products or services that are similar to those previously contracted, where permitted by law.

The recipient may request at any time to stop receiving commercial communications by using the mechanism provided in each communication or by contacting VismarEssence at info@vismaressence.com.

7. Recipients of the data

Personal data will not be sold or disclosed to third parties for commercial purposes unrelated to VismarEssence.

However, certain data may be disclosed or made accessible where necessary to provide our services, including to:

• Transport companies and logistics operators.
• Financial institutions and payment service providers.
• Technology providers, web hosting providers and IT service providers.
• Administrative, accounting, tax or legal service providers.
• Suppliers directly involved in providing the requested service.
• Public authorities, regulators or bodies where there is a legal obligation to do so.

Providers that access personal data on behalf of VismarEssence must use such data exclusively to provide the contracted services and in accordance with applicable data protection legislation.

8. International data transfers

Where the provision of certain technology services requires the use of providers located outside the European Economic Area, VismarEssence will implement the safeguards required by applicable regulations to ensure an adequate level of protection for personal data.

9. Data retention

Personal data will be retained for as long as necessary to fulfil the purpose for which they were collected and while a commercial, contractual or professional relationship remains in place.

Once that relationship has ended, the data may be duly blocked and retained for the periods necessary to address possible legal, tax, accounting, contractual or administrative liabilities.

Data processed exclusively on the basis of consent may cease to be processed for that purpose when the data subject withdraws consent, without affecting the lawfulness of processing carried out before withdrawal.

10. Information security

VismarEssence applies technical and organisational measures designed to protect personal data against loss, alteration, unauthorised access, disclosure or improper processing.

These measures are reviewed and adapted taking into account the nature of the information processed, existing risks and technological developments.

11. Accuracy of data

The user, customer or professional contact guarantees that the data provided are accurate, complete and up to date.

Any changes to the data provided must be communicated to VismarEssence so that the information can be kept properly updated.

12. Rights of data subjects

Data subjects may exercise, where applicable, the following rights:

• Access: to know what personal data are being processed.
• Rectification: to request the amendment of inaccurate or incomplete data.
• Erasure: to request the deletion of their data where legally applicable.
• Objection: to object to certain processing activities.
• Restriction: to request restriction of processing in the cases provided for by law.
• Data portability: to receive personal data in a structured format where applicable.
• Withdrawal of consent: to withdraw previously granted consent at any time.

To exercise these rights, the data subject may contact VismarEssence by email at info@vismaressence.com, stating the right they wish to exercise and providing the information necessary to verify their identity where appropriate.

In addition, if the data subject considers that the processing of personal data does not comply with applicable regulations, they may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD).

13. Cookies and similar technologies

The VismarEssence website may use cookies and similar technologies necessary for its operation, security, analysis or personalisation.

Specific information about the cookies used, their purpose and the options available to manage them can be found in our Cookie Policy.

14. Third-party links and services

Our website may contain links to pages, platforms or services operated by third parties. VismarEssence does not control the privacy policies of those third parties, so we recommend reviewing their terms and policies before providing personal information.

15. Changes to the Privacy Policy

VismarEssence may update this Privacy Policy where necessary to adapt it to legal, regulatory, technical or organisational changes, or changes relating to our services.

The version currently in force will always be the version published on our website.

16. Contact

For any questions regarding this Privacy Policy or the processing of personal data, you may contact us: