Terms and Conditions

TERMS AND CONDITIONS

1. ORDER

Any order for our products can be made online through our website vismaressence.com

The order process is carried out in the following steps (it is very easy, you just have to follow the instructions that are indicated within each step):

Choose product -> Choose quantity -> Add to cart-> Buy -> Confirmation -> Payment method -> Delivery information -> Complete the purchase

Once the purchase process has been successfully completed, you will receive a confirmation email along with the reference number that identifies your order and the summary of the purchase. Please review it and keep it as a receipt for what you are purchasing for future communication.

2. PRICE

All our prices are indicated in euros, and include VAT for sale within the European Union. The only applicable supplementary costs are shipping and wrapping paper. For special shipments we reserve the right to invoice, with your acceptance, the actual transport costs.

For orders outside the European Union, the Canary Islands, Ceuta, Melilla and Andorra, all associated fees and taxes are borne by the buyer in accordance with current legal provisions. In this shipment, the amount of the invoice in euros will be taken as the declared value for customs purposes. The amount of customs taxes varies in each country and these must be paid in cash upon receipt of the shipment. Shipments to countries outside the European Union, the Canary Islands, Ceuta, Melilla and Andorra will be billed without VAT.

3. PAYMENT

Orders will be dispatched after payment is received and identified.

Credit card: VISA, MASTERCARD, AMERICAN EXPRESS. To guarantee the safety of our clients, in orders over 250 euros we will request a copy of the DNI to verify the ownership of the card.

Wire transfer

In the confirmation email, you will find all the useful information and details to make the payment.

4. SHIPPING POLICY

Vismar Factory makes its deliveries in Spain and also internationally to the Whole World.

In mainland Spain we make deliveries according to the method contracted by the client during the purchase process. Depending on the type of products purchased, it will be sent through the Post Office or through an ordinary agency.

-If the delivery is not completed due to absence, we will inform you by email.

-In case of stock break, we will contact you to resolve the incident and meet the delivery deadline.

In the Canary Islands, Ceuta and Melilla, in addition to the European continent, both for countries of the European Union and those not adhered to the Union, and for the rest of the world we make deliveries through Certified Post.

The exact SHIPPING COSTS can be consulted once the desired products have been entered in your basket, these vary according to weight and destination:

Shipments to the Peninsula: From € 5.99 to € 14.95.

Shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla: From € 6.99 to € 29.95.

International Shipments: From € 18.99 to € 250.

The delivery time corresponds to the days elapsed since the order preparation has been completed until the customer receives the order.

The delivery times, except for reasons beyond our control, in Spain PENINSULA are: from 3 to 6 working days in the case of ordinary shipping and in the case of urgent deliveries 48-72 hours if there are no problems with the address provided. Balearic Islands 3-8 business days. Canary Islands, Ceuta and Melilla, 5-9 business days (it may be longer if it is detained by customs).

The delivery period in Europe depends a lot on the destination country, but from our previous experience, in Switzerland, Norway, Germany, Italy and Portugal it usually takes between 4 and 10 days maximum.

INCORRECT ADDRESSES: What happens in this case?

If the delivery address is not correctly completed by the customer, the orders sent by Correos are automatically returned and www.vismaressence.com is NOT responsible for the time that this return may last and neither for the cost of the second shipment. In Spain it usually takes 2 to 5 weeks to make returns and much longer in other countries, returns follow a slow process. Please check that your delivery address is as complete and accurate as possible. The last name shown must be the same as the one on your doorbell / mailbox. If it is not a private address, use the "company" field to indicate the name of the store, office, or place where you want to receive the delivery.

In the case of choosing express delivery, we PLEASE indicate the address where the order will be received.

EXPIRED PACKAGES OR DELIVERIES NOT NOTIFIED BY THE POST OFFICE:

Sometimes the postmen do not leave the notice correctly, as well as the customer may not know that the notice received is from VismarEssence, so you can let the time pass without carrying out the claim of the package. For this reason, DO NOT let more than 8 days pass from our notification of dispatch by email without claiming the order. The Post Office returns them after 15 days and often do not leave a notice. Make sure that the email address you have given us is the correct one, in order to receive the shipping notification without any problems.

By confirming these TERMS OF PURCHASE the customer agrees to pay second carriage costs in cases of returns for incomplete addresses, not completed by the customer and for shipments not claimed in time.

VismarEssence cannot be held responsible if it is unable to ship the requested order due to circumstances beyond its control, including DELAYS by our suppliers, fires, floods, strikes, electrical problems, etc.

5. RETURNS

The articles offered on our website are of the highest quality. They are manufactured under strict controls and the components and ingredients are the most suitable. All products far exceed the EN 1400 and EN 14350 standards, and many more.

Even so, if upon receiving your order you are not satisfied, you can exercise your right of withdrawal as stated in the General Law for the Defence of Consumers and Users by requesting its return within 14 calendar days from the date you received the order and, preferably, using the original packaging in which you received your order (if for any reason it is not possible to use the original packaging, you can still return the order without suffering any penalty, but you should know that in that case the product may suffer a depreciation). The products to be returned must be in perfect condition and their use must not be restricted. Once we have checked that these conditions have been met, we will proceed to refund the full amount of the product(s) concerned (including the shipping costs of the order). The consumer will be responsible for paying the shipping costs of returning the goods. The address to which the package should be sent is:

Vismar Factory, SL

Calle Molina 2 30564 Lorquí (Murcia)

Spain

ATTENTION! The return will not be effective in the following cases:

When the products to be returned are not in perfect condition or their subsequent use is limited.

In the event that the return is feasible, the purchase price will be refunded in full to the bank account or credit card associated with the purchase made. The refund will be made as soon as we have received the product to be returned and have confirmed that it meets our minimum requirements. Buyers will only be responsible for the postal fees applied by the post office when returning the products.